Shipping policy

*Please note that PREORDERS of our Spring Edition will only be shipped or delivered on approximately 1 September 2026. 

Welcome to Glow Magazine! We are so excited to bring inspiring, high-quality print pages directly to your doorstep. Please review our shipping policy below to understand how and when your order will be processed and delivered.

1. Order Processing Times

  • Standard Orders: All standard physical orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Pre-Orders: If you are purchasing a pre-order issue (such as an upcoming quarterly edition), shipping dates will be specified on the product page. Pre-orders ship as soon as stock arrives at our warehouse.

    2. Shipping Rates & Delivery Estimates

    Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and preferred delivery method.

    • Standard Courier (Main Centres): 2–4 business days from dispatch.

    • Standard Courier (Regional / Outlying Areas): 3–7 business days from dispatch.

    • Note: Delivery times are estimates and start from the date of dispatch, not the date of order placement.

      3. Order Tracking

      Once your order has shipped, you will receive an automated email containing a tracking number and a link to track your package in real-time. Please allow up to 24 hours for tracking information to become active on the courier system.

      4. Shipping Addresses & Delivery

      • Please ensure your physical address, contact number, and email address are correct at checkout. We cannot be held responsible for non-delivery or delays due to incorrect or incomplete delivery details.

      • Couriers deliver during normal business hours (Monday to Friday, 8:00 AM to 5:00 PM). Please provide an address where someone will be available to sign for or receive the package.

        5. Damaged, Lost, or Missing Packages

        We take great care in packaging your magazines so they arrive in pristine condition. However, if your package arrives damaged or gets lost in transit:

        • Damaged Items: Please contact us within 48 hours of receiving your package at glowmag.za@gmail.com with your order number and photo evidence of the damaged product and packaging.

        • Lost Orders: If you haven't received your order within 7 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will trace it with the courier team.

        6. Returns & Exchanges

        Due to the nature of print publications, we generally do not accept returns for change of mind. However, if there is a printing error or defect, please reach out to us so we can issue a replacement or store credit.

        7. Contact Us

        If you have any questions or concerns regarding your order or our delivery process, please get in touch with us:

        • Email: glowmag.za@gmail.com

        • Operating Hours: Monday – Friday, 8:00 AM – 4:00 PM